Vivid Twilight Handmade Tufted Wool Carpet

Experience the luxury of Handmade Tufted New Zealand Woolen Carpets — crafted with premium, natural wool for unmatched softness, durability, and timeless elegance. Each carpet showcases exquisite craftsmanship, offering warmth, comfort, and a stylish touch to any space.

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Look – Luxurious Premium Quality

Thickness – 20 mm

Pile Height – Medium Pile

Material – New Zealand Wool

Weave Type – Handmade Tufted

Shape – Rectanlge

Indoor Use Only

Eco-Friendly Sustainable Production

Durable & Long Lasting

Rich & Vibrant Colour Options

Available in Multiple sizes and Custom Sizes

Unique Artisanal Design

Ideal for Any Room

Naturally Stain & Flame Resistant – Ideal For Every Day use

Made in India

Cotton & Latex Backing

Manufacturer & Exporter Since 2004 from Mirzapur & Bhadohi

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⦿ Vacuum Gently & Regularly - Use a suction-only vacuum (no rotating brush) once or twice a week to remove dust and maintain the wool’s natural appearance.

⦿ Blot Spills Immediately - Accidents happen—gently blot (don’t rub) the spill with a clean, absorbent cloth to prevent staining. Use cold water or a mild wool-safe cleaner if needed.

⦿Rotate Occasionally - Rotate the carpet every 3 to 6 months to ensure even wear and avoid traffic marks or fading in specific areas.

⦿ Avoid Direct Sunlight - Prolonged exposure to sunlight can cause colors to fade. Use curtains or blinds to reduce exposure in bright rooms.

⦿ Trim Loose Threads - Do not pull out loose yarns. Carefully trim with sharp scissors to maintain the carpet’s finish.

⦿ Professional Cleaning -We recommend a professional deep clean every 12 – 18 months using a wool-safe method to maintain quality and hygiene.

⦿ Use Carpet Pads - For added comfort and to reduce wear, use a rug pad underneath the carpet, especially on hard floors.

⦿ Keep Away from Moisture - Wool is naturally absorbent — avoid placing your carpet in damp areas to prevent mold or mildew.

⦿ Free Shipping Across India :- We offer free shipping on all orders across India (PAN India).

⦿ For International Orders, shipping charges will be calculated at the checkout based on your order size and destination.

⦿ Delivery Time for Indian Orders - The delivery time for orders within India is typically between 7 - 12 business days from the date of order placement. This includes a production time of 3 - 6 days, excluding weekends, public holidays, and any unforeseen circumstances. Once the production will be finished, product is dispatched quickly and delivered within the given timeline.

⦿ Delivery Time for International Orders - For international customers, the estimated delivery time is between 15 - 20 business days from the date of order placement. Shipping time may vary depending on your location and customs processes. Once the production will be finished, product is dispatched quickly and delivered within the given timeline.

⦿ Delivery Delays By Certain Factors - In certain cases, delivery may be delayed for few days only due to natural calamities, labour strikes, customs clearance (for international orders), or other unforeseen factors beyond our control

⦿ Verify Your Order Upon Delivery - Please make sure to check the product thoroughly upon delivery. We recommend recording a video while unboxing the product, as this can help support your claim in case there is any issue. If you encounter any problems with the product, you can raise a hassle-free return or exchange request within 5 calendar days after receiving your order.

⦿ Delivery Inquiry - If your order is delayed beyond the estimated delivery timeline, please don’t hesitate to reach out to our support team for assistance.
Call / WhatsApp Us :- +91-7080835718

Email us :- support@carpetdivine.com

1. Returns and Exchanges Eligibility

You may request a return, refund or exchange within 5 calendar days after receiving your order if:

⦿ You received the wrong product, wrong size, or a product with manufacturing defects.

⦿ The carpet has a color defect that differs from the product description (excluding minor color variations due to photo lighting).

⦿ You are not satisfied with the product and wish to return or exchange it.

Note :- Returns or refunds will not be accepted solely due to minor color differences caused by lighting or screen display.

2. Return & Exchange Process

⦿ To initiate a return, refund, or exchange, please contact us within 5 Calender days, after  receieving your order, through WhatsApp, phone, or email with your order details and reason.

⦿ We recommend recording a video of the carpet being unpacked to document the product’s condition, though this is not mandatory.

⦿ Once we receive and inspect the returned product at our business location, your refund or exchange will be processed within 4 - 6 business days.

3. Return Shipping Costs

⦿ If the return is due to a manufacturing defect, wrong product, or wrong size, Carpet Divine will cover the return shipping costs.

⦿ For returns due to customer preference or dislike, the customer is responsible for return shipping charges.

4. Refunds

⦿ Refunds are processed only after we receive and inspect the returned carpet.

⦿ Refunds will be credited directly to your bank account or original payment method within 4 - 6 business days after approval.

5. Conditions for Returns, Refunds & Exchanges

⦿ Returned carpets must be unused, unwashed, and in their original packaging with all tags intact.

⦿ Custom or personalized carpets cannot be returned, refunded or exchanged unless there is a manufacturing defect.

6. Contact Us - For Claim Your Issue Related With Product

To request a return, refund, or exchange, please reach out:

Call / WhatsApp Us :- +91-7080835718

Email Us :- support@carpetdivine.com

Please include your order number and details about the issue for quicker assistance.

Accepted Payment Methods

We accept the following secure payment options :-

⦿Razorpay (UPI, Credit/Debit Cards, Net Banking, Wallets, etc.)

⦿ Cash on Delivery (COD) – only on eligible orders

⦿ International Payments – via Razorpay International Gateway (Prepaid only)

Prepaid Payment

Certain orders require advance payment to initiate manufacturing and avoid potential financial loss due to the high cost and custom nature of our products.

🔹 Prepaid Required in These Cases:

⦿ Custom carpets order above ₹30,000

⦿ Standard carpets order above ₹30,000

⦿ All international orders (outside India) – 100% Prepaid only

Prepaid payments help us begin crafting your order promptly and ensure faster delivery timelines.

Cash on Delivery (COD) Payment

We offer Cash on Delivery (COD) for select domestic orders within India :-

✅ COD Available:

⦿Standard carpets below order ₹30,000

⦿ Custom carpets below order ₹30,000

Please note :-

⦿ COD is not available for international shipments.

⦿ We may contact you for order confirmation before processing any COD order.

For security and delivery assurance, partial advance may be requested on high-value COD orders.

International Orders

⦿ Only Prepaid orders are accepted for international shipping.

⦿ No COD or partial payment is allowed.

⦿ Payment must be completed via Razorpay (International Payment Gateway).

Secure Transactions

All online transactions made through our store are encrypted and protected by Razorpay's secure payment infrastructure.

Need Help?

If you have questions about payments, eligibility for COD, etc feel free to contact our support team at :-
Call / WhatsApp Us :- +91-7080835718

Email Us :- support@carpetdivine.com

Customize Or Create Your Own Carpet

Your Ideas | Our Craftsmanship | Endless Possibilities

We offer complete flexibility to help you create the perfect carpet for your space. Here's what you can do:

Option 1: Customize from Our Collection

⦿ 🧶 Choose Any Carpet from Our Website
Explore our wide range of handmade tufted carpets and pick the design you love.

⦿ 📏 Customize the Size
Get your selected design in any size to perfectly fit your space.

⦿ 🎨 Change the Colors
Modify the colors of the design as per your interior theme and personal taste.

Select From Our Catalogue

Find the designs you like and explore how it’s customized

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Option 2: Send Your Own Design

⦿ 🖼️ Submit Your Custom Design
Have a unique design in mind? Share your own artwork, pattern, or inspiration.

⦿ 📐 Tell Us the Size You Need
Provide the exact dimensions—we’ll craft your custom design to your specifications.

To Place Your Custom Order Today!

Contact With Us :-

Call / WhatsApp Us :- +91-7080835718

Email Us :- support@carpetdivine.com