Order Cancellation Policy

At Carpet Divine, each carpet is made-to-order with care and craftsmanship. As part of our commitment to quality and efficiency, we follow a structured cancellation policy to ensure smooth operations.

1. Standard Order Cancellation

⦿ You may request a cancellation within 48 hours of placing your order.

⦿ After 48 hours, the order will be in production and cannot be cancelled.

⦿ Once the product is shipped, cancellation requests will not be accepted under any circumstances.

 

2. Custom Order Cancellation

⦿ For custom or personalized carpets, cancellation requests must be made within 24 hours of placing the order.

⦿ After 24 hours, the custom order is considered confirmed and cannot be cancelled.

 

3. How to Request a Cancellation

To raise a cancellation request, please contact us through any of the following:

⦿ 📞 Call / WhatsApp Us :- +91-7080835718

⦿ 📧 Email Us :- support@carpetdivine.com

Please provide the following details in your request:

⦿ Order ID

⦿ Reason for cancellation

⦿ Registered name and contact details

Note: Cancellations are subject to verification and approval by our support team. Orders without valid reasons may not be approved for cancellation.

 

❗ Important Notes 

⦿ Refunds for cancelled orders (if applicable) will be processed within  4 – 6 business days to the Customer Bank Account.

⦿ Custom orders are crafted exclusively for you — once production begins, we cannot cancel or refund these orders unless there's a valid production issue.