Frequently Asked Questions (FAQs)

ABOUT OUR CARPETS

1. What type of carpets does Carpet Divine offer?
We specialize in 100% handmade tufted carpets crafted with care, using high-quality New Zealand Wool and other premium materials.

2. Are your carpets truly handmade?
Yes, each carpet is carefully hand-tufted by skilled artisans, ensuring uniqueness and superior craftsmanship.

3. What materials are used in your carpets?
We primarily use wool, cotton latex backing, and premium blends that are durable, soft, and eco-conscious.

4. Are your carpets suitable for everyday use?
Yes, our carpets are designed for both style and durability, making them ideal for daily use in homes or offices, or any living space.

5. Will the carpet shed or fade over time?
Minor shedding is normal for new Woollen carpets but reduces over time. We use colorfast dyes to minimize fading.

6. Are the carpets pet and kid-friendly?
Yes, our carpets are soft and safe. However, we recommend regular cleaning if you have pets.

7. Can I get a custom carpet made?
Absolutely! We offer custom-size carpets—you can choose any design from our website and order it in your preferred size. You can also customize the pattern (design), texture (feel), and color to suit your space. If you have your own design, simply WhatsApp or Email us to share your idea.
For any custom order, feel free to contact our support team—we’ll guide you through the process and create a carpet that’s truly yours.

8. Do you offer eco-friendly carpets?
Yes, many of our carpets are made using natural fibers and eco-conscious processes.

9. Where are your carpets manufactured?
All carpets are handmade in Mirzapur and Bhadohi by experienced artisans, supporting local craftsmanship.

10. How can I be sure of the carpet’s quality?
Every Carpet Divine product undergoes a strict quality check before shipping. Plus, we offer full transparency with detailed descriptions and images.

 

ORDERING & PAYMENT

11. How can I place an order?
You can easily place your order on our website by selecting your preferred carpet, adding it to the cart, and checking out securely.

12. Is there a minimum order value?
No, you can order even a single piece from our store.

13. Can I place a custom order online?
Yes, just contact us through Call,WhatsApp, email, or our website form, and we’ll help you with the customization process.

14. What payment methods are accepted?
We accept UPI, debit/credit cards, net banking, and major international payment methods.

15. Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery (COD) for all available PIN codes across India on orders below ₹40,000. For orders above this amount, prepaid payment is required.

16. Is it safe to make payments on your website?
Yes, we use secure SSL encryption and trusted payment gateways to ensure your data is protected.

17. Will I receive an invoice?
Yes, a tax invoice is sent with every order. It includes all applicable taxes (GST).

18. Can I pay in my local currency for international orders?
Yes, our platform supports multiple currencies. You can select your preferred currency during checkout.

 

SHIPPING & DELIVERY

19. Do you offer free shipping in India?
Yes, we provide free shipping across India on all orders.

20. Do you ship internationally?
Yes, we ship worldwide. Shipping charges apply on Checkout based on your country and order weight, and Value.

21. How long does domestic delivery take?
Delivery within India usually takes 7 – 12 business days, depending on your location.

22. How long does international delivery take?
International orders are usually delivered within 15 – 20 business days.

23. How can I track my order?
Once shipped, you’ll receive a tracking link via email or WhatsApp.

24. What courier partners do you use?
We work with trusted partners like Blue Dart, Delhivery, DTDC, and international express services like DHL and FedEx.

25. Are international duties or taxes included in the price?
No, customs duties or local taxes (if any) are the responsibility of the customer in their country.

26. Can I change my shipping address after ordering?
Yes, but only before the order is dispatched. Please contact us immediately to request changes.

 

RETURNS, REFUNDS & EXCHANGE

27. What is your return policy?
Returns are accepted within 5 calendar days after delivered your product.If manufacturing defect, receive wrong item, wrong size, and Customer dislike the product. Custom Size or Personalized carpets are not eligible for return unless there is any manufacturing defect.

28. How can I request a return or exchange?
Just contact our support team via Call, WhatsApp or email within 5 days, and we’ll guide you through the process.

29. Are returns free?
Return shipping charges are borne by the customer unless if you receive product that is manufacturing defect, wrong item, and wrong size.

30. What if I receive a damaged product?
If you receive a damaged product, contact our support team immediately through Call, WhatsApp, or Email us within 24 hours of delivery. We will verify the issue and offer you the option to return, refund, or exchange the product, as per your preference. Please ensure to share clear photos or videos of the damage to help us process your request quickly.

31. Can I exchange a carpet for a different size or design?
Yes, exchanges are possible within 5 days of delivery, subject to availability and condition.

32. How long does it take to process a refund?
Refunds are processed within 4 -6  business days after we receive and inspect the returned item.

 

SIZING & CUSTOMIZATION

33. How do I choose the right size carpet?
Check our size guide or contact us with your room details for personalized recommendations.

34. Can you make a custom-size carpet for me?
Yes, we offer Custom Size or made-to-order carpets in your required dimensions, colors, or patterns according to your living space.

35. How long do custom orders take to deliver?
Custom orders typically take 7 - 12 Business days depending on design complexity and size.

36. Is there an extra charge for custom orders?
Yes, custom orders may have additional charges based on size, material, and design.

 

CARE & MAINTENANCE

37. How do I clean my carpet?
Vacuum regularly without the beater bar. For deep cleaning, use a professional carpet cleaner.

38. Can I wash the carpet at home?
No, we don’t recommend washing handmade carpets at home. Spot-clean stains gently.

39. How do I store my carpet when not in use?
Roll it (not fold), wrap it in cotton or muslin cloth, and keep it in a dry area.

40. Will vacuuming damage the carpet?
No, regular vacuuming without the rotating brush is safe and helps maintain your carpet.

 

INTERNATIONAL CUSTOMERS

41. Do you ship to the US, UK, Australia, or Canada?
Yes, we deliver to all major countries including the US, UK, Australia, Canada, UAE, and many more.

42. Do I need to pay customs duties in my country?
Possibly. Import duties vary by country and are the responsibility of the buyer.

43. Can I return international orders?
Yes, but the return shipping and any customs clearance will be your responsibility.

44. Is international shipping insured?
Yes, high-value international shipments are insured to protect your order.

 

GENERAL & SUPPORT

45. How often do you add new designs?
We launch new collections every few weeks. Follow us on social media or subscribe to our newsletter to stay updated.

46. Do you offer bulk or wholesale pricing?
Yes, bulk and reseller orders are welcome. Please contact us for special pricing via Call, Whatsapp, or Email.

47. Do you provide gift packaging?
Yes, gift wrapping is available on request at a small additional cost. Please Contact Us via Call, Whatsapp, or Email.

48. Can I visit your physical store?
Currently, we are an online-first brand. If we open a physical store or studio, we will announce it.

49. How can I contact Carpet Divine?
You can reach us via:

⦿ Call / Whatsapp Us :- +91-7080835718

⦿ Email Us :- support@carpetdivine.com

 

50. Why should I choose Carpet Divine?
At Carpet Divine, we blend traditional craftsmanship with Modern and Persian Design. You get 100% handmade carpets, trusted quality, personal support, and delivery across India & globally.

For more information please connect with us.