Privacy Policy

At Carpet Divine, we deeply value your privacy. This Privacy Policy outlines how we collect, use, protect, and share your information when you visit or make a purchase from our store. By interacting with our website, you agree to the practices described below.

1. Information We Collect

We collect personal and technical information from you to fulfill your orders, improve user experience, and provide excellent customer service.

We may collect the following data :-

⦿ Full name, email address, phone number

⦿ Shipping and billing addresses

⦿ Payment details (via secure gateways)

⦿ Order history and preferences

⦿ IP address, browser type, device information

⦿ Cookies and browsing behavior

 

2. How We Use Your Information

Your data is used only for legitimate business purposes, such as fulfilling orders and enhancing your shopping experience. We respect your privacy and do not misuse your data.

Purposes include :-

⦿ Processing and delivering your orders

⦿ Sending order confirmations and updates

⦿ Providing customer support

⦿ Offering discounts or promotions (only if you opt-in)

⦿ Improving website functionality and personalization

 

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with our trusted partners to ensure smooth service delivery.

Information may be shared with :-

⦿ Courier and logistics companies for shipping

⦿ Payment gateways for secure transaction processing

⦿ Shopify and integrated apps to run our store

⦿ Legal authorities, if required by law

 

4. Data Security

We implement strong security measures to protect your personal information. However, no system is completely foolproof, so we encourage users to remain cautious online.

Our security practices include :-

⦿ SSL encryption for all transactions

⦿ Secure servers and data access control

⦿Regular monitoring of website performance and threats

 

5. Data Retention

We retain your personal data only as long as needed for business or legal purposes. You can request to access, modify, or delete your information at any time.

You have the right to :-

⦿ Request access to your data

⦿ Correct any incorrect information

⦿ Request deletion of your data (unless legally required)

 

6. Cookies Policy

Cookies help us enhance your shopping experience by remembering your preferences and understanding how visitors use our site.

We use cookies to :-

⦿ Track website traffic and performance

⦿ Improve page loading speed and functionality

⦿ Remember your shopping preferences

⦿ Analyze visitor behavior for marketing improvements

You can manage cookies through your browser settings.

 

7. Your Rights as a Customer

We respect your control over your personal data and are committed to supporting your data privacy rights.

You may :-

⦿ Access your stored information

⦿ Update your contact details

⦿ Opt-out of marketing emails anytime

⦿ Raise complaints or questions about your data usage

 

8. 📞 Contact Us

If you have any questions regarding this Privacy Policy or need support, please reach out to us.

📞 Call / Whatsapp Us :- +91-7080835718

📧 Email Us :- support@carpetdivine.com